Here is the board package link for our Committee of the Board Meeting:
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, January 24, 2018, 3pm
7811 University Avenue, La Mesa, CA 91942-0427
This is a Committee of the Board Meeting, no action is taken, only presentation and discussion.
Main Discussion Item (following service award to Tim Ross around 3:30pm):
- Item 6. (pdf page 3) The Board Receive a Presentation from Probe Research Inc. Consultant Scott Mackay regarding the 2017 Customer Survey Results
Helix Water District retained Probe Research Inc. to conduct a customer survey among its residential customers
- 27,000 Customers received email invitation to take the survey
- 2,366 Probe Research received responses from 2,366 customers (9% which is 3x Nat. Average)
- Most respondents, 27% responded from Division 4 area!
- 84% expressed satisfaction with their interactions with staff, and 47% rated their experience a 10 out of 10
- 74% indicated they are receiving excellent or good value for the price of their household water
- 63% drink Helix tap water, and 78% indicated they are satisfied or neutral when asked about water quality. Customers who are critical of water quality mention “taste” most often
- 76% say that they are satisfied with the quality of the service that Helix provides.
- 71% are not interested in the district rolling out automated water meters
- 82% are not interested in changing the billing cycle to a monthly rather than the current bi-monthly interval
- Customers seeking information often are most interested in:
- water quality
- the way water costs are derived
- the water purification process and
- tips and advice on water conservation
- Customers seeking information most often:
- go to the district’s website
- or to bill inserts and
- newsletters mailed with their water bills
- 91% intend to continue to conserve water even if Southern California's drought has been declared officially over
- Water smart landscapes are popular with Helix customers
- Customers who haven’t yet converted to more water efficient lawns and gardens cite cost as a major impediment to changing
- Almost 40% have participated in some kind of conservation-related program sponsored by Helix
- Nearly 40% have visited the Garden and 57% of those customers acquired information that they were able to put into action in their own landscape.
- Nearly 50% have visited Lake Jennings at some point, and 63% of Division Five customers have visited.
Take a look at the results in the packet, come on Wednesday to hear and discuss findings. These results will help us guide in updating our Strategic Plan and the Helix Water District Future…thank you for your participation!
MY Water Politics:
- GOOD NEWS! I am back on the ACWA Communications Committee – all systems normal again!
Helix Water District Community Events
- 01/27/18 Helix Water Talks: Then & Now @ AO, 9am - 11:30am (I will be here – sign up it should be a great tour!
- 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
- 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm
- 02/03/18 Kid’s FISH FREE Day
As always, I welcome your comments and feedback.
Blog is on my website of past meetings & comments…check it out!
Please feel free to forward this email.
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
Board Director, San Diego County Water Authority
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com (rebate link)
Thomas Paine Liberty Torchbearer Award Winner
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