​**
Dear Friends: 
Here is the board package link for our Committee of the Board Meeting: 
AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, January 24, 2018, 3pm
7811 University Avenue, La Mesa, CA 91942-0427
 
This is a Committee of the Board Meeting, no action is taken, only presentation and discussion.
 
Main Discussion Item (following service award to Tim Ross around 3:30pm):

• Item 6. (pdf page 3) The Board Receive a Presentation from Probe Research Inc. Consultant Scott Mackay regarding the 2017 Customer Survey Results

 
Helix Water District retained Probe Research Inc. to conduct a customer survey among its residential customers

• 27,000 Customers received email invitation to take the survey
• 2,366 Probe Research received responses from 2,366 customers (9% which is 3x Nat. Average)
  
• Most respondents, 27% responded from Division 4 area!

 
Key Findings:
 
Customer Satisfaction
Staff Interaction

• 84% expressed satisfaction with their interactions with staff, and 47% rated their experience a 10 out of 10

The Value of Water

• 74% indicated they are receiving excellent or good value for the price of their household water

Water Quality

• 63% drink Helix tap water, and 78% indicated they are satisfied or neutral when asked about water quality. Customers who are critical of water quality mention “taste” most often

Overall Service

• 76% say that they are satisfied with the quality of the service that Helix provides.

Billing and Communication
Billing

• 71% are not interested in the district rolling out automated water meters
• 82% are not interested in changing the billing cycle to a monthly rather than the current bi-monthly interval

Communication

• Customers seeking information often are most interested in:
  • water quality
  • the way water costs are derived
  • the water purification process and
  • tips and advice on water conservation
• Customers seeking information most often:
  • go to the district’s website
  • or to bill inserts and
  • newsletters mailed with their water bills

District Programs
Water Conservation

• 91% intend to continue to conserve water even if Southern California's drought has been declared officially over
• Water smart landscapes are popular with Helix customers
• Customers who haven’t yet converted to more water efficient lawns and gardens cite cost as a major impediment to changing
• Almost 40% have participated in some kind of conservation-related program sponsored by Helix

The Water Conservation Garden

• Nearly 40% have visited the Garden and 57% of those customers acquired information that they were able to put into action in their own landscape.

Lake Jennings

• Nearly 50% have visited Lake Jennings at some point, and 63% of Division Five customers have visited.

 
Take a look at the results in the packet, come on Wednesday to hear and discuss findings. These results will help us guide in updating our Strategic Plan and the Helix Water District Future…thank you for your participation!
 
MY Water Politics:

• GOOD NEWS! I am back on the ACWA Communications Committee – all systems normal again!

 
Helix Water District Community Events

• 01/27/18 Helix Water Talks: Then & Now @ AO, 9am - 11:30am (I will be here – sign up it should be a great tour!
• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm
  

Lake Jennings Events

• 02/03/18 Kid’s FISH FREE Day

 
As always, I welcome your comments and feedback.
 
Blog is on my website of past meetings & comments…check it out!
Please feel free to forward this email.
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
619.994.6900
www.VoteHedberg.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)
Thomas Paine Liberty Torchbearer Award Winner

**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!

​**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting: AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, January 17, 2018, 6pm
7811 University Avenue, La Mesa, CA 91942-0427
 
 
Interesting Items:
 

• Midyear Review:
  • Item 6, pdf Page 34, Midyear Adjustments to the Fiscal Year 2017-18 Capital Improvement Program Budget Schedules.
    • Net zero adjustment – actual costs offset any adjustments due to projects requiring additional funding.
  • Item 9, pdf Page 55, Midyear Update of the Districts Fiscal Year 2017-18 Strategic Plan Goals and Objectives
    • Progress is moving well, some objectives have been completed, no delays.
• Treasures Report:
  • Item 10 b, pdf Page 85, Ending Balance $46,341,0999
• Monthly Demand (Acre Feet)
  • Actual Year to date, 16,317 AF, Budgeted Year to date 15,017 AF an increase in 8.7% in water use (due to warm weather)
  • Conservation status 96 gallons per capita per day.

 
MY Water Politics:

• My seat was not renewed for the ACWA (Association of CA Water Agencies) Communications Committee  – how IRONIC! I am hoping that it was just a mistake and put me back on, for Region 10 (Orange County and San Diego County) there are 5 people from Orange County and Only 2 from San Diego County…that seems very odd, since the last time I checked San Diego County is A LOT bigger than Orange County and perhaps the same or more in population!

 
Helix Water District Community Events

• 01/20/18 FREE WaterSmart Landscape Design Workshop for Homeowners @ Helix Operations Center , 9am - 12pm Sign up HERE
• 01/27/18 Helix Water Talks: Then & Now @ AO, 9am - 11:30am (I will be here – sign up it should be a great tour!

 
Helix Water Talks: Then & Now
We will be hosting our first Helix Water Talks at the Administration Office on Saturday, January 27. Attendees will tour our three-floor collection of historic photos and artifacts, and learn about the history of Helix, our water supply and what has changed over the years. We have previously hosted Helix Water talks at the operations center and treatment plant.
Click here to REGISTER!
 

• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm

 
Lake Jennings Events

• 02/03/18 Kid’s FISH FREE Day

 
As always, I welcome your comments and feedback.
 
Please feel free to forward this...
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)

 
**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!
 

**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting: 
AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, January 3, 2018, 6pm
7811 University Avenue, La Mesa, CA 91942-0427
 
Happy New Year! Well there is not much on the agenda for Wednesday, (Item 6 leak analysis study on pipeline), but we are kicking off the new year with a busy schedule ahead! I hope to see you around!
 
Item coming soon:
 

• Customer Survey Results Presentation on January 24 scheduled, I will request a later time to accommodate public attendance, we had a very good response especially in Division 4.

 
Helix Water District Community Events

• 01/06/18 Grossmont Mt. Helix Improvement Association Booth at the Mt Helix Walk @ Mt Helix Park, 10am - 12pm (Come by and say hi!)
• 01/20/18 FREE WaterSmart Landscape Design Workshop for Homeowners @ Helix Operations Center , 9am - 12pm Sign up HERE
• 01/27/18 Helix Water Talks: Then & Now @ AO, 9am - 11:30am (I will be here – sign up it should be a great tour!

 
Helix Water Talks: Then & Now
We will be hosting our first Helix Water Talks at the Administration Office on Saturday, January 27. Attendees will tour our three-floor collection of historic photos and artifacts, and learn about the history of Helix, our water supply and what has changed over the years. We have previously hosted Helix Water talks at the operations center and treatment plant.
Click here to REGISTER!
 

• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm

 
Lake Jennings Events

• 01/02/18 - 01/07/18 Winter Break - Lake open EVERY day
• 01/02/18 Free boat launches
• 01/13/18 Full Moon Fishing
• 02/03/18 Kid’s FISH FREE Day

 
As always, I welcome your comments and feedback.
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
www.VoteHedberg.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)
 
**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!