Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting: 

​AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, April 4, 6 pm
7811 University Avenue, La Mesa, CA 91942-0427
 
Interesting Items:
 
Item 6 The Board Receive an Update Regarding a Potential Meeting between the Helix Water District Board of Directors and the Padre Dam Municipal Water District Board of Directors to Discuss the East County Advanced Water Purification Project
Currently in the engineering and administrative development stages. An Helix WD Adhoc Committee may be formed during the President’s Report Item 8, a).
 
Item 7. (PDF Page 88) The Board Provide Direction to Staff Regarding the Draft Budget Guidelines and Principles for Developing the Fiscal Year 2018-19 Preliminary Budget
It is that time of year again – budgets and rates – I would like a zero increase…but with the cost of CA increasing. However, we are going over the Budget Guidelines, I do have much to talk about when it comes to the end of the year excess revenues. Which as of right now, we have excess as we have sold more water than anticipated, and were able to use stored water from the rains last year (free water). I want to discuss creating a policy of that funding going toward our rate stabilization fund and then using that money to offset and balance any rate increases, not just go into the general fund. Also, further discussion on our CALPERS unfunded liability. I am pleased to see that our Capital Improvement Program is anticipated at $11.1 Million, not an increase from this years budget.
According to the Water Rate Ceiling established in 2015 (I VOTED NO) the rate ceiling for this year would be approximately 7.3% but I do not anticipate that happening. The proposal increase in rates from Metropolitan Water District is approximately 3%, we will be soon talking about the impact to San Diego County Water Authority, but I do not anticipate a significant increase, thus, any increase if any to Helix should be low as well!   
 
Some of the major dates for this year's budget process include:
 
April 4
Present to Board
Budget Guidelines and Principles

May 2 and 3 (tentative)
Review with Board
Draft Fiscal Year 2018-19 Budget Schedules

May 16
Present to Board
Five Year Projection Workshop

May31
Distribute to Board
Preliminary Budget Document

June 6
Board Meeting
Preliminary Fiscal Year 2018-19 Budget for Board Approval

August 1
Board Meeting
Approval of Water Rates

August 22
Distribute to Board
Fiscal Year 2018-19 Budget Document

September
Bill Insert
Mailed to Customers Regarding Upcoming Water Rates

January 1
Water rates effective on bills for water used in November and December
 
Helix Water District Community Events

• 04/21/18 Helix Talks - Water Treatment Plant Tour – Sign up on line
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm
• 05/19/18 Customer Appreciation Day @ The Water Conservation Garden, 10am - 2pm

Lake Jennings Events

• 03/23-18 - 04/08/18 Spring Break Lake Open every day
• 04/14/18 New Moon Fishing

Campaigns, Contests and Scholarships

• Lake Jennings Photo Contest - Open to all from March - May, 05/31/18 deadline

 
As always, I welcome your comments and feedback.
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
www.VoteHedberg.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)

**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!

​**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting: 
AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, March 21, 6 pm
7811 University Avenue, La Mesa, CA 91942-0427
 
Interesting Items:
 
Item 5 b) iii. Minutes March 10, 2018. The Board had a very productive Best Practices Workshop (Retreat) and discussed three main topics:

1. Use of Land Sale funds ($9 Million)
2. Future of Lake Jennings
3. Clean Energy Feasibility Study

Each item was discussed at length with Board Member input, although, no decisions were made there was consensus on some ideas and direction. These items will come back for further direction to the board soon.
 
Item 8. (PDF Page 88) The Board Authorize Staff to Submit a Notice of Intent to Withdraw from the Association of California Water Agencies Joint Powers Insurance Authority Based on the Status of Fiscal Year 2017-18 Strategic Work Plan Objective 3.7b, "Research Coverage and Premium Options for the District's General Liability, Property and Workers' Compensation Insurance"
 
In an effort to make sure we are getting the best price and coverage for insurance we are looking into receiving a bid from another agency, but in order to receive pricing information, the company requires that we submit a notice of intent to withdraw from our current agency. However, we can rescind the withdrawal notice, if the new bid price/coverage is not better than what we currently have.
 
Item 9. (PDF Page 100) Monthly reports for February. Due to the warmer weather these last few months, the water usage has gone up and definitely more usage this February than last year. However, with this intermittent rain in March, the water usage may be lower this month or the same as last year.
 
Just goes to show you mother natures weather patterns are very unpredictable! Be water wise and turn your sprinklers off for a week as rain is coming on Thursday. BH2OWYZ
 
Helix Water District Community Events

• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 03/24/18 Water Conservation Garden – Garden Tour
• 04/21/18 Helix Talks - Water Treatment Plant Tour – Sign up on line
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm
• 05/19/18 Customer Appreciation Day @ The Water Conservation Garden, 10am - 2pm

Lake Jennings Events

• 03/17/18 New Moon Fishing
• 03/24/18 Spring Carnival
• 03/23-18 - 04/08/18 Spring Break Lake Open every day
• 04/14/18 New Moon Fishing

Campaigns, Contests and Scholarships

• High School Photo Contest - 03/09/18 deadline
• Grades K-6 Poster Contest - 03/12/18 deadline
• CSDA VIDEO CONTEST Create a one-minute video telling the public, “What’s so special about special districts,” local government agencies formed by local voters to meet specific needs, like water or sewer service. The California Special Districts Association (CSDA) is offering prizes up to $1,000. Applications and videos due by April 1, 2018. www.sandiegocsda.weebly.com
• Lake Jennings Photo Contest - Open to all from March - May, 05/31/18 deadline

eBill Cupcake Sweepstakes

• Our eBill cupcake sweepstakes continues through March 31, 2018. When customers sign up to receive their water bill electronically between those dates they will be automatically entered in a monthly drawing for a dozen Sprinkle Cupcakes, delivered to their home or business. New enrollees only.

 
As always, I welcome your comments and feedback.
 
Blog is on my website of past meetings & comments…check it out!
Please feel free to forward this email.
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)


**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!

​**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting:
 AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, March 7, 6 pm
7811 University Avenue, La Mesa, CA 91942-0427
 
Interesting Items/Water Politics:
 
Item 8. (PDF Page 63)  The Board Review and Consider a Request from the Association of California Water Agencies to Contribute to their No Drinking Water Tax Campaign and Participate in their Coalition Efforts
 
In 2017, Senator William Manning introduced Senate Bill 623 which proposes a tax on drinking water to fund water solutions in disadvantaged communities. The Bill proposes to raise $160 million dollars annually by taxing water ratepayers (85% of the share), fertilizer (11%) and dairies taxes (4%) and collect the money and give it back to those disadvantaged communities to help with water treatment solutions.
 
Last year, water agencies throughout the state opposed SB 623. While in agreement that everyone should have access to safe drinking water, the agencies advocated that a state tax on drinking water is not the appropriate solution as it works against the goal of keeping water affordable for Californians. A coalition letter initiated by Association of California Water Agencies and signed by more than 100 member agencies, including Helix Water District and the San Diego County Water Authority, proposed an alternative funding solution to a water tax.

• ACWA Association of CA Water Agencies is asking us to do more to oppose this bill and asking for $10,000 funding to develop a strategic external affairs campaign and advertising campaign focused on key legislative districts to STOP and OPPOSE the State Tax on Drinking Water in Budget Trailer Bill and SB623.

 
 
Item 9.  The Board Authorize the President of the Board of Directors to Execute a Fifth Amendment to the Employment Agreement between Helix Water District and General Manager Carlos V. Lugo Following Negotiations with Mr. Lugo during Closed Session Noticed for 5:30 p.m. on March 7, 2018

• Carlos has completed his 5th year as General Manager for Helix Water District and has done a great job. Over the last couple of years he has changed the dynamics at Helix with the addition of two new board member and the retirement of 3 of the 4 Department Directors. Meeting the goals set by the Strategic Plan and the numerous new programs that the new board has required (committees, policy changes, communications), he brought Lake Jennings Campground self-sufficient, implemented new public outreach programs, reigned in the budget and significantly lowered the anticipated water rate increases, all whilst providing Safe, Reliable Drinking Water!

 
Helix Water District Community Events

• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/21/18 Helix Talks - Water Treatment Plant Tour – Sign up on line
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm
• 05/19/18 Customer Appreciation Day @ The Water Conservation Garden, 10am - 2pm

Lake Jennings Events

• 03/17/18 New Moon Fishing
• 03/24/18 Spring Carnival
• 03/23-18 - 04/08/18 Spring Break
• 04/14/18 New Moon Fishing

Campaigns, Contests and Scholarships

• High School Photo Contest - 03/09/18 deadline
• Grades K-6 Poster Contest - 03/12/18 deadline
• CSDA VIDEO CONTEST Create a one-minute video telling the public, “What’s so special about special districts,” local government agencies formed by local voters to meet specific needs, like water or sewer service. The California Special Districts Association (CSDA) is offering prizes up to $1,000. Applications and videos due by April 1, 2018. www.sandiegocsda.weebly.com
• Lake Jennings Photo Contest - Open to all from March - May, 05/31/18 deadline

eBill Cupcake Sweepstakes

• Our eBill cupcake sweepstakes continues through March 31, 2018. When customers sign up to receive their water bill electronically between those dates they will be automatically entered in a monthly drawing for a dozen Sprinkle Cupcakes, delivered to their home or business. New enrollees only.

 
As always, I welcome your comments and feedback.
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org

​www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)

**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!

**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting:

AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, February 7, 6 pm
7811 University Avenue, La Mesa, CA 91942-0427

​Interesting Items:

• On Saturday, January 27, we had the third in our series of Helix Talks at the Administration Building. We had over 80 attendees who were given a visual presentation of the history of Helix Water District and to the present.  A tour of the three story building visiting all the departments, customer service, public affairs, IT, human resources, engineering and board secretary.
  • It is because of these connections to our customers through great tours, new website, twitter, FB, Nextdoor and email communications we just received word that Helix will be receiving the AWWA’s (American Water Works Association) Communications Achievement Award and the District will write a case study about our communications and outreach program that they will feature in the Journal AWWA this year. Applications judged primarily on ability to demonstrate the utility's ongoing commitment to public outreach, commitment of resources to public communications, the linkage between communications efforts and the organization's operational goals, establishment of communication objectives, thoroughness of planning, execution of activities and documentation of results. GREAT JOB HELIX!

Water Politics:

• The weather has been dry and hot…

Helix Water District Community Events

• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/21/18 Helix Talks - Water Treatment Plant Tour – Sign up on line
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm

 As always, I welcome your comments and feedback.
  
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
619.994.6900
www.VoteHedberg.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)
 
**Please note no public funds or resources were used for the distribution of this email...
*****Transparency, don’t just say it – do it! 

​**
Dear Friends: 
Here is the board package link for our Committee of the Board Meeting: 
AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, January 24, 2018, 3pm
7811 University Avenue, La Mesa, CA 91942-0427
 
This is a Committee of the Board Meeting, no action is taken, only presentation and discussion.
 
Main Discussion Item (following service award to Tim Ross around 3:30pm):

• Item 6. (pdf page 3) The Board Receive a Presentation from Probe Research Inc. Consultant Scott Mackay regarding the 2017 Customer Survey Results

 
Helix Water District retained Probe Research Inc. to conduct a customer survey among its residential customers

• 27,000 Customers received email invitation to take the survey
• 2,366 Probe Research received responses from 2,366 customers (9% which is 3x Nat. Average)
  
• Most respondents, 27% responded from Division 4 area!

 
Key Findings:
 
Customer Satisfaction
Staff Interaction

• 84% expressed satisfaction with their interactions with staff, and 47% rated their experience a 10 out of 10

The Value of Water

• 74% indicated they are receiving excellent or good value for the price of their household water

Water Quality

• 63% drink Helix tap water, and 78% indicated they are satisfied or neutral when asked about water quality. Customers who are critical of water quality mention “taste” most often

Overall Service

• 76% say that they are satisfied with the quality of the service that Helix provides.

Billing and Communication
Billing

• 71% are not interested in the district rolling out automated water meters
• 82% are not interested in changing the billing cycle to a monthly rather than the current bi-monthly interval

Communication

• Customers seeking information often are most interested in:
  • water quality
  • the way water costs are derived
  • the water purification process and
  • tips and advice on water conservation
• Customers seeking information most often:
  • go to the district’s website
  • or to bill inserts and
  • newsletters mailed with their water bills

District Programs
Water Conservation

• 91% intend to continue to conserve water even if Southern California's drought has been declared officially over
• Water smart landscapes are popular with Helix customers
• Customers who haven’t yet converted to more water efficient lawns and gardens cite cost as a major impediment to changing
• Almost 40% have participated in some kind of conservation-related program sponsored by Helix

The Water Conservation Garden

• Nearly 40% have visited the Garden and 57% of those customers acquired information that they were able to put into action in their own landscape.

Lake Jennings

• Nearly 50% have visited Lake Jennings at some point, and 63% of Division Five customers have visited.

 
Take a look at the results in the packet, come on Wednesday to hear and discuss findings. These results will help us guide in updating our Strategic Plan and the Helix Water District Future…thank you for your participation!
 
MY Water Politics:

• GOOD NEWS! I am back on the ACWA Communications Committee – all systems normal again!

 
Helix Water District Community Events

• 01/27/18 Helix Water Talks: Then & Now @ AO, 9am - 11:30am (I will be here – sign up it should be a great tour!
• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm
  

Lake Jennings Events

• 02/03/18 Kid’s FISH FREE Day

 
As always, I welcome your comments and feedback.
 
Blog is on my website of past meetings & comments…check it out!
Please feel free to forward this email.
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
619.994.6900
www.VoteHedberg.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)
Thomas Paine Liberty Torchbearer Award Winner

**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!

​**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting: AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, January 17, 2018, 6pm
7811 University Avenue, La Mesa, CA 91942-0427
 
 
Interesting Items:
 

• Midyear Review:
  • Item 6, pdf Page 34, Midyear Adjustments to the Fiscal Year 2017-18 Capital Improvement Program Budget Schedules.
    • Net zero adjustment – actual costs offset any adjustments due to projects requiring additional funding.
  • Item 9, pdf Page 55, Midyear Update of the Districts Fiscal Year 2017-18 Strategic Plan Goals and Objectives
    • Progress is moving well, some objectives have been completed, no delays.
• Treasures Report:
  • Item 10 b, pdf Page 85, Ending Balance $46,341,0999
• Monthly Demand (Acre Feet)
  • Actual Year to date, 16,317 AF, Budgeted Year to date 15,017 AF an increase in 8.7% in water use (due to warm weather)
  • Conservation status 96 gallons per capita per day.

 
MY Water Politics:

• My seat was not renewed for the ACWA (Association of CA Water Agencies) Communications Committee  – how IRONIC! I am hoping that it was just a mistake and put me back on, for Region 10 (Orange County and San Diego County) there are 5 people from Orange County and Only 2 from San Diego County…that seems very odd, since the last time I checked San Diego County is A LOT bigger than Orange County and perhaps the same or more in population!

 
Helix Water District Community Events

• 01/20/18 FREE WaterSmart Landscape Design Workshop for Homeowners @ Helix Operations Center , 9am - 12pm Sign up HERE
• 01/27/18 Helix Water Talks: Then & Now @ AO, 9am - 11:30am (I will be here – sign up it should be a great tour!

 
Helix Water Talks: Then & Now
We will be hosting our first Helix Water Talks at the Administration Office on Saturday, January 27. Attendees will tour our three-floor collection of historic photos and artifacts, and learn about the history of Helix, our water supply and what has changed over the years. We have previously hosted Helix Water talks at the operations center and treatment plant.
Click here to REGISTER!
 

• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm

 
Lake Jennings Events

• 02/03/18 Kid’s FISH FREE Day

 
As always, I welcome your comments and feedback.
 
Please feel free to forward this...
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)

 
**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!
 

**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting: 
AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, January 3, 2018, 6pm
7811 University Avenue, La Mesa, CA 91942-0427
 
Happy New Year! Well there is not much on the agenda for Wednesday, (Item 6 leak analysis study on pipeline), but we are kicking off the new year with a busy schedule ahead! I hope to see you around!
 
Item coming soon:
 

• Customer Survey Results Presentation on January 24 scheduled, I will request a later time to accommodate public attendance, we had a very good response especially in Division 4.

 
Helix Water District Community Events

• 01/06/18 Grossmont Mt. Helix Improvement Association Booth at the Mt Helix Walk @ Mt Helix Park, 10am - 12pm (Come by and say hi!)
• 01/20/18 FREE WaterSmart Landscape Design Workshop for Homeowners @ Helix Operations Center , 9am - 12pm Sign up HERE
• 01/27/18 Helix Water Talks: Then & Now @ AO, 9am - 11:30am (I will be here – sign up it should be a great tour!

 
Helix Water Talks: Then & Now
We will be hosting our first Helix Water Talks at the Administration Office on Saturday, January 27. Attendees will tour our three-floor collection of historic photos and artifacts, and learn about the history of Helix, our water supply and what has changed over the years. We have previously hosted Helix Water talks at the operations center and treatment plant.
Click here to REGISTER!
 

• 03/24/18 El Cajon Arbor Day @ Kennedy Park, 8am - 11am
• 04/28/18 Butterfly Festival @ The Water Conservation Garden, 9am - 3pm

 
Lake Jennings Events

• 01/02/18 - 01/07/18 Winter Break - Lake open EVERY day
• 01/02/18 Free boat launches
• 01/13/18 Full Moon Fishing
• 02/03/18 Kid’s FISH FREE Day

 
As always, I welcome your comments and feedback.
 
Kathleen Coates Hedberg, PE, MPH
President, Helix Water District
www.HWD.com
Board Director, San Diego County Water Authority
www.SDCWA.org
www.VoteHedberg.org
www.lakejennings.org (go fishing & camping - teepees)
www.socalwatersmart.com  (rebate link)
 
**Please note no public funds or resources were used for the distribution of this email...
***If you want to be removed from my list…let me know! J
****If this email was forwarded to you and you want to be added to my list…let me know!
*****Transparency, don’t just say it – do it!

**
Dear Friends: 
Here is the board package link for our Regular Helix Water District Board Meeting: 
AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, December 20, 2017, 6pm
7811 University Avenue, La Mesa, CA 91942-0427
 
Interesting Agenda Items:
 
Item 5 (b). (pdf Page 22) Minutes  - Election of Officers
After 11 years, I am Board President of Helix Water District (by unanimous vote)! And Director McMillian is Vice President.
 
Item 6. (pdf Page 52) Annual Update of the District Policies and Procedures Manual
The board conduct a public hearing to receive comments on miscellaneous fees and charges proposed for 2018 in the policies and procedures manual and adopt Resolution 17-74 approving and authorizing adoption of the policies and procedures manual, effective
January 1, 2018.
 
Have a Happy and Safe Holiday and a Happy New Year!
 
As always, I welcome your comments and feedback.
 
**Please note no public funds or resources were used for the distribution of this blog...
*****Transparency, don’t just say it – do it!

**
Dear Friends: 
Here is the board package and link for our Regular Helix Water District Board Meeting: 
AGENDA
REGULAR MEETING OF THE BOARD OF DIRECTORS
Wednesday, December 6, 2017, 6pm
7811 University Avenue, La Mesa, CA 91942-0427
 Interesting Agenda Items:
 
Item 6. (pdf Page 36) Election of Officers
The board elect officers to serve a one-year term per Section 9.1-3 of the policies and procedures manual and adopt Resolution 17-72 appointing the president, vice president, secretary to the board and two assistant secretaries.
 
Currently, Joel Scalzitti is the Board President and I am the Board Vice President – I am hoping that after being on the Helix Water District Board for 11 years that I will be voted in as Board President – fingers are crossed!
 
Item 8. (pdf Page 41) San Diego County Water Authority Treated Water Use Agreement
The board approve and authorize the general manager to sign the Treated Water Use Agreement between San Diego County Water Authority and Helix Water District.
 
Due to water use reduction in the county, the San Diego County Water Authority needs to ensure that treated water is used in the County without compromising quality and having to release treated water in a raw water reservoir. Thus, SDCWA worked with agencies in South county to help with water use. Upon accepting this agreement it is understood that we will consider taking additional flows when SDCWA requests and Helix needs however, there will be no, increase in costs to the district taking treated water from pipeline 5 versus having water treated through our own Levy Water Treatment Plant.
 
As always, I welcome your comments and feedback.
 
Kathleen Coates Hedberg, PE, MPH
Vice President, Helix Water District Board

**Please note no public funds or resources were used for the distribution of this blog.
*****Transparency, don’t just say it – do it!

Dear Friends,
 
In an effort to help the Board and the future of the District, we have put together a customer survey to gather YOUR views, opinions and information. PLEASE participate and forward to other Helix Water District customers as the information obtained will help YOU.
 

• Our survey of residential customers (YOU) begins today and is available through November 20th.
• There are three ways to complete the survey:
  • Probe Research is emailing a link to the survey to just under 26,900 residential accounts for which we have a current email address.
  • CLICK on the link Take Our Customer Survey article on our website this morning that lists the three ways customers can take the survey and provides a link (ENTER YOUR ACCOUNT NUMBER). This article will be featured at the top of our homepage through November 20th.
  • YOU may also request and complete a printed copy of the survey at the customer service counter in the administration office.

Thank you,
 
Kathleen Coates Hedberg, PE, MPH
Board Director, San Diego County Water Authority
www.SDCWA.org
Vice President, Helix Water District
www.HWD.com
​